Have you validated my account ?
You will be alerted by email as soon as your registration is validated, however we will check together if your profile is complete.Very popularWhat are the payment terms ?
The payment deadline for an independent establishment is 15 working days (i.e. 3 working weeks).
The payment period for a group of establishments (Large Account) can be up to 30 working days (i.e. 6 working weeks).
The payment of your assignments is fully automated via [Mangopay] (https://www.mangopay.com/fr) - trusted third-party payment platform - which pays you your remuneration by bank transfer once your ** RIB ** has been entered in the "Compensation" tab. To receive your remuneration, yoSome readersHow to receive shifts ?
When you accept a shift, the establishment is informed of your availability.
You are automatically alerted if the establishment validates your profile.Some readersHow are overtime paid ?
All you have to do is contact the establishment indicating the number of overtime hours worked, and they will proceed with the extension of the shift.Some readersHow to cancel a shift ?
Any validated shift cannot be cancelled without justified reason, at the risk of having its Onestaff services deactivated.Some readersWhat outfit is required ?
The dress code is normally specified on the shift.
Otherwise, remember to dress professionally or contact the establishment directly for more information. Their contact details appear on the shift once you have been validated on the shift.Some readersHow to collect my remuneration ?
All you need to do is enter your IBAN from the platform in the "Remuneration" tab as well as upload your identity document and your self-employed certificate dated less than 3 months.Some readersHow do I know if my shift is confirmed ?
You receive a confirmation by text message and push notification (or by email if you do not have the mobile application).Some readersWhy is my shift on hold ?
If you are waiting on a shift, it is because the establishment has not yet taken the time to validate the freelancer of its choice. We will contact this establishment to let him know so that he can validate his freelancer as soon as possible.Some readersWhat address is the shift located ?
The address of the shift and the telephone of the establishment are specified by email and on the platform.
Do not hesitate to contact the establishment.Some readersHow to take a valid professional photo ?
"__ $ {color} [# ff0200] (** IMPORTANT: **) __
Your professional profile photo must meet Onestaff standards:
Color portrait photo
Photo without hat, scarf, headband ...
Head straight, face facing the lens
Plain and clear background
Glasses without reflection and not tinted
Jpg and png formats allowed
The size of the photo must not exceed 20 MB
! [] (https://storage.crisp.chat/users/helpdesk/website/bcd1f36b67340800/photos_yo5zq4.jpg)"Some readersHow do I access my invoices ?
Find all your invoices on the platform in the "Invoices" section using the filters according to your criteria (month, year, status).Some readersHow to create my account ?
Click on the "I join the club" button, complete your profile to validate your account and access the shifts.
A profile with a maximum of references allows you to have twice as many shifts.Some readersWhat should I do if I am late ?
Alert the establishment as soon as possible of your delay, its contact details appear on the shift's sheet.Some readersWhy has my ID been refused ?
Your documents must be imported from the ""Remuneration"" tab on our site or our application.
Here are the accepted documents:
In FRANCE: Passport, driving licence or national identity card
In BELGIUM: Passport, driving licence or national identity card
In ENGLAND: Passport or driving licence
Download the front and back of your document in high resolution
All information is clearly legible
There are no reflections on your document
Your docSome readersHow can I stop receiving emails ?
All you need to do is go to the platform in the ""Notifications"" tab to deactivate all emails or activate the desired mode:
Holidays
WeekendSome readersWhy haven't I received my bank transfer ?
Once your IBAN is entered on the platform in the "Remuneration" tab, you will automatically receive the amount of your services by bank transfer within 15 working days after the shift, or even 30 working days for a large account (hotel group, catering and institutional catering). To receive your compensation, your identity document and self-employed certificate dated less than 3 months must also be validated by Mangopay (24 to 48 hours).Some readersI don't see shifts on my app.
Hello,
Following a malfunction of the mobile application, our technical team is doing their best to resolve this problem as quickly as possible.
In the meantime, do not hesitate to log in from the [Onestaff.eu] site (https://www.onestaff.eu/)
The ""Shifts"" tab allows you to see the available shifts using the filters: "Pending" and "Confirmed".
OnestaffSome readersWhat if I am no longer available on a shift that has not yet been confirmed ?
If you are no longer available on a shift with the "Pending" status, you must disengage from the shift without delay.Few readersHow to know if my profile is correctly completed ?
Your profile is complete when you have filled in your personal information, your UTR number and ideally 5 qualitative references.Few readersWho validates the freelancers on shifts ?
Only the establishment has the possibility to validate the freelancer of their choice. To optimize your chances of being selected, we recommend that you enter at least 3 to 5 references and display a professional profile picture.Few readersWhy am I only receiving shifts from one profession ?
You only receive shifts from one profession and would like to receive more?
Don't hesitate to add the profession(s) that you want on your profile by adding the references of the establishments for which you have worked on this position(s).
To proceed with the validation of a new profession, please pass the quizz or contact us.Few readersI don't see my shift confirmed, is this normal?
The validation is done by the Establishment. Once the shift is confirmed, you are automatically notified by email or push notification. You then find your confirmed shift by clicking on “Shifts” or by going to your dashboard. We encourage establishments to validate a profile within 20 minutes, but they have until the last moment to validate their freelancer.Few readersI am there but it is not the right address, what should I do ?
Please contact the establishment immediately, whose contact details appear on the shift.Few readersI cannot be validated on a shift.
To be quickly validated on your first shift, it is important to have a professional profile photo and ideally to enter 5 qualitative references. Don't hesitate to broaden your search radius to take on more missions.Few readersDo you want to upload your mandatory documents ? (ID, UTR, IBAN ...)
You can download your mandatory documents from the site or the mobile application in the "Remuneration" tab:
Driving licence or passport
certificate of less than 3 months of your self-employed status (UTR)
your bank details (IBAN)
If you encounter a possible problem with the mobile application, be sure to download the new version.
If you run out of network and the problem persists, do not hesitate to do it from the website by connecting to [www.onestaff.eu] (https://www.onestaff.eu)Few readersIs it possible to accept a shift even if we are not available every day of the shift posted ?
You accept a shift only if you are available for the entirety of the shift.Few readersWhat is the acceptance period for an establishment on a shift ?
We encourage the establishment to validate the shift within 20 minutes. We will contact this establishment to let them know so that they can validate their freelancer as soon as possible.Few readersWhy am I never validated on my first shift ?
To be validated on your first shift, it is important to have a professional profile picture and ideally enter 5 qualitative references. Don't hesitate to broaden your search radius to take on more shifts.Few readersWhy hasn't the establishment I worked for yet rated me ?
We advise you to encourage establishments to rate you at the end of your shift.Few readersYou no longer find a shift that was pending ?
When the establishment validates another freelancer, the shift no longer appears in your space with the status "Pending".Few readers
