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Establishments in the UK
How can I cancel a shift ?
You just have to go to the desired shift and click on the green square button then select ""Cancel"". Any validated shift cannot be cancelled. For any derogation, you can contact customer service by email: [firstname.lastname@example.org] (mailto: email@example.com)."
What are the prices ?
Registration is free, with no subscription or commitment. A simple commission of 25% of the amount of the shift is added to the provision of the freelancer services. You receive an invoice upon validation of your freelancer and you no longer have any administrative burdens and related burdens. Make a simulation by profession directly by creating your account.
What is the concept of Onestaff ?
Onestaff allows you to find quality freelancers in 1 click. The only platform that allows you to validate the freelancer of your choice according to their profile. Freelancers all come from the hotel and catering industry with experience validated by our platform, a freelance status validated by HMRC and are reviews by the establishments to guarantee an irreproachable quality of service. Discover + 15,000 freelancers by clicking on the ""Register"" button."
Can I work directly with a freelancer ?
A compensation fee of £ 2,000 excl. Tax is applied if you wish to work directly with a freelancer that you have met through Onestaff. However, this compensation fee is free to you if you use this freelancer full-time through Onestaff for three consecutive months.
Can I extend the shift ?
You just have to go to the desired shift and click on the green square button then select ""Extend"". An invoice will then be issued with the overtime.
How to change the hourly rate ?
The rates recommended by profession allow you to have qualified, motivated and available freelancer. If you wish, you can increase these rates for last minute events, emergency or during busy times of the year...
Can I shorten the shift ?
The freelancer will be paid for the time of the initially validated shift. Put yourself in his shoes, if he has turned down another assignment to accept yours, you cannot cut him short. On the other hand, the next time, plan a shorter mission, even if it means extending it if necessary.
How to register ?
All you need to do is create an account with your email, password and phone number. Once registered, be sure to enter all the information requested, and we will contact you by phone to validate your account. You can choose to register on our website or download our Onestaff app: [Android] (https://play.google.com/store/apps/details?id=com.leclubdesextras.lcde) - [iOS] (https://itunes.apple.com/fr/app/le-club-des-extras-lcde/id13320034
Would you like to be called ?
All the answers to the most frequently asked questions are available on our FAQ. If you can't find it, feel free to ask us your question in the chat.
How to configure your notifications ?
To configure your notifications, simply go to your account and click on the "Notifications" tab.
How to rate a freelancer ?
Rate the freelancer once the shift is complete guarantees an irreproachable quality of service. We are very attentive to returns less than 4/5 and can deactivate the services of a freelancer who would have lacked professionalism.
How to guarantee qualified freelancers ?
Freelancers all come from the hotel and catering industry with experience validated by our platform and rated by the establishments to guarantee an irreproachable quality of service.
How to choose my freelance ?
Validate the freelancer of your choice according to their profile: photo, references, ratings and reviews, or opt for automatic validation: the freelancer rated at least 4/5 will be automatically confirmed without your intervention.
How can I duplicate a shift ?
You just have to go to the desired shift and click on the green square button then select "Duplicate". The job, the hours and the additional information will be the same, all you have to do is modify the desired day (s) of the shift.
Is the freelancer insured during his shift ?
In France, each freelancer is insured by AXA up to €9 million in case of bodily injury, material and non-material damage.
Why didn't the freelancer show up for his shift ?
If the freelancer has made a no-show by not showing up on a shift and you have not been able to reach the freelancer by phone, without just cause, their services will be deactivated from the platform.
Can I meet the freelancer before the shift ?
"Your time is precious. Onestaff validate the know-how of each freelancer registered on the platform for you by verifying their skills, abilities and references. In addition, the establishments review the freelancers to check their skills and thus guarantee an irreproachable quality of service. You can therefore validate with confidence the freelancer of your choice according to his profile, that is to say his references, his photo, his ratings and reviews from other establishments.
Are you experiencing a bug on the mobile application ?
It is important to verify that you have a good internet connection. Then, if the problem persists, do not hesitate to tell us about your problem so that it can be corrected as soon as possible: If you are on a computer, what version of the browser are you using? (Google Chrome, Mozilla Firefox, Internet Explorer, Safari ...) If you are on a mobile application, which version are you using? You will find it in the menu. In the meantime, you can temporarily log on to the [www.onestaff.eu] site
Can I keep the same freelancer on another shift ?
Go to the confirmed shift by clicking on the green button (•••). Then all you have to do is duplicate the shift already validated with this freelancer, specifying the new period and selecting the freelancer concerned, which has confirmed to you beforehand to be available on this date. The freelancer will be automatically validated and informed.
Why can the price of a shift change depending on the freelancer ?
The price of a shift can change whether or not the freelance is subject to VAT. It being understood that the Onestaff commission is always subject to VAT.