• Have you validated my account?

  You will be alerted by email as soon as your registration is validated, however we will check together if your profile is complete.Popular

• What are the payment terms?

  The payment deadline for an independent establishment is 15 working days (i.e. 3 working weeks). The payment period for a group of establishments (Large Account) can be up to 30 working days (i.e. 6 working weeks). The payment of your assignments is fully automated via Mangopay (https://www.mangopay.com/fr) - trusted third-party payment platform - which pays you by bank transfer once your RIB has been entered in the "Compensation" tab. To receive your pay, your identity document and sePopular

• How to receive shifts ?

  When you accept a shift, the establishment is informed of your availability. You are automatically alerted if the establishment validates your profile.Popular

• How are overtime paid ?

  All you have to do is contact the establishment indicating the number of overtime hours worked, and they will proceed with the extension of the shift.Some readers

• How to collect my remuneration ?

  All you need to do is enter your IBAN from the platform in the "Remuneration" tab as well as upload your identity document and your self-employed certificate dated less than 3 months.Some readers

• How to cancel a shift?

  Any validated shift cannot be cancelled without a justified reason. You will be at risk of having your account deactivated.Some readers

• Why is my shift on hold ?

  If you are waiting on a shift, it is because the establishment has not yet taken the time to validate the freelancer of its choice. We will contact this establishment to let him know so that he can validate his freelancer as soon as possible.Some readers

• How do I know if my shift is confirmed ?

  You receive a confirmation by text message and push notification (or by email if you do not have the mobile application).Some readers

• What outfit is required ?

  The dress code is normally specified on the shift. Otherwise, remember to dress professionally or contact the establishment directly for more information. Their contact details appear on the shift once you have been validated on the shift.Some readers

• Why hasn't my bank transfer come through yet?

  Once your IBAN is entered in the 'Earnings' tab, payment via bank transfer typically takes 15 working days after the shift, or up to 30 days for larger accounts (such as hotel groups, catering, and institutional catering). Mangopay validates your identity and self-employed certificate within 24 to 48 hours to complete the process.Few readers

• How do I know if my profile is completed?

  Your profile is complete when you have filled in your personal information, your UTR number and ideally 3 quality references.Few readers

• What address is the shift located ?

  The address of the shift and the telephone of the establishment are specified by email and on the platform. Do not hesitate to contact the establishment.Few readers

• Who validates the freelancers on shifts ?

  Only the establishment has the possibility to validate the freelancer of their choice. To optimize your chances of being selected, we recommend that you enter at least 3 to 5 references and display a professional profile picture.Few readers

• Why has my ID been refused ?

  Your documents must be imported from the ""Remuneration"" tab on our site or our application. Here are the accepted documents: In FRANCE: Passport, driving licence or national identity card In BELGIUM: Passport, driving licence or national identity card In ENGLAND: Passport or driving licence Download the front and back of your document in high resolution All information is clearly legible There are no reflections on your document Your docFew readers

• How can I stop receiving emails ?

  All you need to do is go to the platform in the ""Notifications"" tab to deactivate all emails or activate the desired mode: Holidays WeekendFew readers

• Why am I never validated on my first shift ?

  To be validated on your first shift, it is important to have a professional profile picture and ideally enter 5 qualitative references. Don't hesitate to broaden your search radius to take on more shifts.Few readers

• How to create my account ?

  Click on the "I join the club" button, complete your profile to validate your account and access the shifts. A profile with a maximum of references allows you to have twice as many shifts.Few readers

• I cannot be validated on a shift.

  To be quickly validated on your first shift, it is important to have a professional profile photo and ideally to enter 5 qualitative references. Don't hesitate to broaden your search radius to take on more missions.Few readers

• What should I do if I am late ?

  Alert the establishment as soon as possible of your delay, its contact details appear on the shift's sheet.Few readers

• How to take a valid professional photo ?

  " $ color ff0200 ( IMPORTANT: ) Your professional profile photo must meet Onestaff standards: Color portrait photo Photo without hat, scarf, headband ... Head straight, face facing the lens Plain and clear background Glasses without reflection and not tinted Jpg and png formats allowed The size of the photo must not exceed 20 MB ! (https://storage.crisp.chat/users/helpdesk/website/bcd1f36b67340800/photosyo5zq4.jpg)"Few readers

• How do I access my invoices?

  Locate your invoices on the platform within the "Invoices" section, where you can apply filters based on your preferences such as month, year, and status to refine your search.Few readers

• I don't see my shift confirmed, is this normal?

  The validation is done by the Establishment. Once the shift is confirmed, you are automatically notified by email or push notification. You then find your confirmed shift by clicking on “Shifts” or by going to your dashboard. We encourage establishments to validate a profile within 20 minutes, but they have until the last moment to validate their freelancer.Few readers

• I don't see shifts on my app.

  The "Shifts" tab allows you to see the available shifts using the filters: "Pending" and "Confirmed".Few readers

• What if I am no longer available on a shift that has not yet been confirmed?

  If you become unavailable for a shift that is still in the "Pending" status, please disengage from it promptly.Few readers

• What is the acceptance period for an establishment on a shift ?

  We encourage the establishment to validate the shift within 20 minutes. We will contact this establishment to let them know so that they can validate their freelancer as soon as possible.Few readers

• I am there but it is not the right address, what should I do ?

  Please contact the establishment immediately, whose contact details appear on the shift.Few readers

• Why am I only seeing shifts from one profession?

  You only receive shifts from one profession and would like to receive more? Don't hesitate to add the profession(s) that you want on your profile by adding the references of the establishments for which you have worked on this position(s). To proceed with the validation of a new profession, please pass the quizz or contact us.Few readers

• How do I download my mandatory documents? (ID, UTR, IBAN ...)

  You can download your mandatory documents from the site or the mobile application in the "Earnings" tab: Drivers licence or passport Certificate of less than 3 months of your self-employed status (UTR) Your bank details (IBAN) If you encounter a problem with the mobile application, be sure to download the latest version. If the problem persists, do not hesitate to do it from the website by connecting to www.onestaff.eu (https://www.onestaff.eu)Few readers

• Is it possible to accept a shift even if we are not available every day of the shift?

  You accept a shift only if you are available for the entirety of the shift.Few readers

• Why hasn't the establishment I worked for rated me yet?

  We advise you to encourage establishments to rate you at the end of your shift.Few readers

• You no longer find a shift that was pending ?

  When the establishment validates another freelancer, the shift no longer appears in your space with the status "Pending".Few readers